We are able to visit many different services that are publicly funded and delivered. These include services such as local hospitals, GPs, care homes, day centres, opticians and pharmacies.
Enter and view visits can be announced or unannounced, and services will typically be notified in advance of a visit. Unannounced visits will only be made in exceptional circumstances.
Enter and View visits are conducted by trained Healthwatch Derbyshire volunteers called Authorised Representatives. Our representatives are independent from staff at health and care services.
It is important to note that Enter and View visits are not inspections. Enter and View visits are about listening to experiences rather than being an in-depth formal investigation. They are a regular person’s perspective of health and social care services. Visits aim to give a voice to service users, their families and carers, members of the public and staff to have a say on how services are running and what could be improved.
The purpose of an Enter and View visit is to collect evidence of what works well and what could be improved to make people’s experiences better.
We then use this evidence to make recommendations and inform changes both for individual services as well as system-wide.
How do enter and view visits benefit services?
During my time as a volunteer, I have been most active as an Enter and View representative. This was very interesting and rewarding. It took me to parts of the county I would not otherwise have visited and led me to a far greater understanding of the care system and provision in Derbyshire.
The training and support given by Healthwatch to volunteers gives us the knowledge and confidence to carry out our role. I would encourage anyone with an interest in any aspect of health care to consider seeking to be a Healthwatch volunteer. It is a really worthwhile experience."
Barbra, Enter and View Representative
If you are a service provider and would like to know more about Enter and View visits, please download our leaflet: