Gresleydale Healthcare Centre

Published on

March 25, 2025

Report Downloads

In March 2025 we visited Gresleydale Healthcare Centre.
We wanted to learn:

Key findings:

Most people gave positive feedback about the care and staff at Gresleydale
Staff spoke highly of their team and workplace environment
The centre was found to be clean, welcoming and generally accessible
Some confusion existed around signage, including the entrance and internal directions
There was low awareness of lesser-known services and the nearby Ragsdale House site
The biggest area of concern was phone wait times and lack of awareness of alternative booking methods like the NHS App or online services
Some people didn’t know they could ask for reasonable adjustments, such as a quieter waiting space or longer appointments
The Wi-Fi was hard to access and mobile signal was poor, making it difficult for people to use digital tools while on site
The waiting area would benefit from resources like toys, magazines or more comfortable seating for people with different needs

What we suggested:
We made 23 recommendations to help the service continue to improve. These included:

Adding clearer signage to help people find the correct entrance and facilities
Making the website more accessible, including adding language options and simplifying information
Promoting awareness of extended hours clinics at Ragsdale House and lesser-known services like teenage health and minor surgery
Offering clearer information about reasonable adjustments and encouraging people to ask for them
Improving access to and instructions for using the on-site Wi-Fi
Bringing leaflets into the waiting area and adding resources for adults and children

Thank you to the team at Gresleydale Healthcare Centre for welcoming us, and to everyone who shared their experience with us during the visit!

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Take a look at the report to read our findings in full, and to see what actions Gresleydale have taken in response to our feedback.