Enter and View Representative

Enter and view representatives are trained to visit health and care services, to see how services are running in action. They speak with service users and their families, and staff to find out what people think of services. 

As this role involves the provision of health services, all volunteers will have to have a Disclosure and Barring Service (DBS) check.

Key tasks might include: 

  • Preparing for visits to health and social care services by reading background information
  • Taking part in visits looking at how the service is provided and talking to staff, relatives and service users about the service
  • Working with the team to produce a written report on what was valued at the visit, and where improvements could be made
  • Taking part in training sessions relevant to the Enter and View programme
  • Contributing to the development of the Enter and View programme

Key Skills and interests for the Role

  • Some knowledge and understanding of health and social care services. This could be through working in a particular service area or a general understanding from experience as a carer or service user
  • Commitment to improving the lives of others
  • Good communication skills with the ability to work within a team
  • Able to talk and listen to people from all walks of life
  • Understanding of confidentiality and respecting this at all times
  • Good written English skills to help with report writing
  • Able to commit at least one to two days every other month

What support will you be given?

  • A full induction and training
  • On-going support from Healthwatch Derbyshire 
  • Regular updates from Healthwatch Derbyshire
  • Regular volunteer meetings
  • Opportunities to become involved in other things we may be doing

What would you gain?

  • Free training and development opportunities
  • Gain new skills and increase your confidence
  • Use your skills and experience to contribute to the success of Healthwatch Derbyshire
  • Experience of working with health and social care organisations
  • Understanding of how health and social care services are planned, delivered and commissioned (paid for)
  • References to add to your CV
  • Support from a vibrant team of Healthwatch Derbyshire Staff and volunteers
  • Meet new people

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