From June 2016 to February 2017, we carried out 26 unannounced Enter & View visits across all of the Derbyshire County Council (DCC) residential care homes. These included 22 services supporting older persons who commonly had varying degrees of dementia and four services for people who have learning disabilities.
These visits were undertaken by request of DCC, providing them with an additional independent dimension to their own internal quality assurance systems. Each visit was conducted by two or three of our trained volunteer Enter & View authorised representatives who provide a lay-person’s view of services they visit.
We expanded the skills of our Enter & View volunteer body by developing an especially adapted training course, in partnership with MacIntyre (a national learning disability charity). This led to the appointment of two specialist authorised representatives who have learning disabilities. The knowledge, skills and expertise represented by the two specialist authorised representatives was used particularly within the learning disability service visits undertaken.