What our signposting service is…

  • A free, friendly and confidential service that is independent from the NHS and social care services.
  • We will perform a signposting role only. This means that we will give you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself.
  • We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs.

What our signposting service is not…

  • Our service is not supported by trained clinicians or health and care professionals. It means that we cannot offer advice on clinical matters. This might include advice and information about medication, queries about a diagnosis made by a doctor or recommendations about a choice over a particular treatment pathway.
  • We are not a part of the NHS or Derbyshire County Council. Whilst we will use your feedback to improve services, we have no powers to investigate individual formal complaints about them.
  • We cannot offer advice as to the ‘best’ place to go to receive a service or offer an opinion as which service you should choose for treatment, care or further information.
  • We are not an advocacy service and so cannot make a complaint to a service on your behalf.
  • We are not able to offer financial, relationship, legal or similar specialist advice. This form of advice should always be sought from a trained specialist such as a solicitor, counsellor or financial advisor.

© Healthwatch Derbyshire 2017

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