Royal Derby Hospital

Uttoxeter New Rd
Derby
DE22 3NE

01332 340131

www.derbyhospitals.nhs.uk/about/our-hospitals/royal-derby-hospital/

Rated 4.3/5 by 20 people

Leave your own feedback

2 months ago

Treatment for Breast Cancer, saw me utilise many facilities (surgery, chemotherapy, radiotherapy, physchology, ultrasound, x-ray, bloods, oncology, physiotherapy and hydrotherapy)

4 months ago

Having spent 4 nights in ‘The Royal’ to have a new knee fitted I can only say that the medical care that I received in this hospital was excellent.
My only gripe would be the food ………which was disgusting (and usually I will eat anything)!
After a couple of days I realised that the best way round it was to have a sandwich and a bowl of soup which was the only food that didn’t resemble slop!!!!,
Had I been in hospital any longer my wife was going to bring my meals in for me. I understand that I am in the hospital for medical care but I know you will agree that food is fuel and is part of any recovery after any operation.
The other problem was getting someone to empty my urine waste bottle. If I asked once I asked four times for it to be emptied but mostly someone picked it up and moved it from one place to another or said they would send somebody in to sort it!
My wife put it near the door and it was them removed.
Just a little moan about that but had I been bed bound for any longer I’m not sure how I would have managed.
I like to think this feedback is construed as constructive comments rather than complaints as I really do think that our National Health Service and the staff who work in it are the best in the world and am truly grateful that it is there. Thankyou all of you.

6 months ago

I was sent to Hydrotherapy by my GP thinking it would be weeks before anything would happen. But within two days I received a phone call and they got me in the following Friday. I needed one-to-one therapy and the staff where brilliant. Thank you (named workers) for the hard work you did with me, you got me to do so much. Thank you so very much.

8 months ago

Our learning disabled son had surgery at Royal Derby Hospital on 18th January 2017. This was an anxious time for all the family. However, thanks to the wonderful care and support which he and his family received at every stage, things went wonderfully well. The medical care, understanding of learning disabilities and support for him and our family couldn’t have been better. Hospital procedures, hospitality and cleanliness were all excellent. In particular we would like to thank the staff in (named departments).

Response

Royal Derby Hospital responded:

Thank you for sharing your positive feedback with Healthwatch. Your comments will be shared with all the hospital personnel involved. I do hope your son is now feeling much better.

10 months ago

Was sent to this hospital from one in boston Lincolnshire. How amazing they were fast and affective with my deep hand cut. Absolutely brilliant kp

12 months ago

I had a trapeziectomy on my left thumb, the [named surgeon] and staff were absolutely fabulous, very courteous and calm, which made me feel relaxed.
The operation was on the 8th of October,2016 so I am still recovering.
Thank you to all the staff for their wonderful care.

Response

Royal Derby Hospital responded:

Thank you for sharing your kind comments with Healthwatch, which I will share with all the staff you have mentioned. I hope you are feeling well after your surgery.

1 year ago

I went for a cataract operation, at every stage of the process I was treated very courteously, reassured,as I was very nervous about the procedure. It was a very good experience, all levels of staff were brilliant. Well done to you all. Thank you. (As we all know the hospital urgently needs the parking problem sorting out.)

Response

Royal Derby Hospital responded:

Thank you for taking the time to share with us your positive experience when you attending the Royal Derby Hospital for a cataract operation. I can confirm that I have forwarded your comments to the manager for Ophthalmology, who will in turn share them with the department that cared for you. In addition, I have also shared your feedback with the Car Park Manager, who confirms that they would be happy to discuss the matter with you more detail and she can be contacted via the Patient Advice & Liaison Team, (PALS) on 0800 783 7691.

1 year ago

Last year both my step father and mother in law were admitted to the Royal within days of each other and unfortunately died within 24 hours of each other, less than a week later. Their care and the information I received was excellent and I was so grateful to the staff on duty at the time for their sensitivity at a most stressful time.

Response

Royal Derby Hospital responded:

I would like to take this opportunity to thank you for taking the time to leave such positive feedback about the care and information provided to you and your family during this difficult time. On behalf of Trust, I would also like to offer you and my family our sincere condolences. We also share positive feedback with the staff involved and thank you for sharing your thoughts with us.

1 year ago

Just over a year ago my wife was diagnosed with Bowel Cancer, since then and now right up to date she has received excellent treatment and advice, both at home and during the many trips to the Royal Derby. She was always treated and listened to as a person, rather than a client. Thankfully through the skill of the surgeon and the many support staff in all departments concerned with cancer treatment, she has come through and is now progressing to a full recovery both physical and mentally. Well done to all.

Response

Royal Derby Hospital responded:

Many thanks for taking time to share with us your kind comments about the staff who supported and cared for your wife, during what would have been an anxious time for both her and the family. I have forwarded your comments to both members of staff named and also to the General Manager for the Surgical Division.

1 year ago

Great maternity unit until things aren’t going well.
Mum and baby were discharged 2 days after birth, mum re-admitted 4 days later without baby. Impossible to bond, feed, etc.
Mum spent 12 nights in while they tried to find the cause of the problems (4 were in ICU!). Other departments doctors saw her last after all their rounds were completed (sometimes not at all!!). Only one doctor showed interest in her case. Finally discharged with pneumonia that she supposedly got in the few days she wasn’t in hospital.

Response

Royal Derby Hospital responded:

Thank you for taking the time to share this episode of care with us and I would like to take this opportunity to offer my apologies for any distress caused to this lady and her baby. We would like to investigate this matter further and in order for us to do so, we would like to invite the patient to contact us in the Patient Advice & Liaison (PALS) team. We can be contacted on 0800 783 7691 or via dhft.contactpals@nhs.net I hope mother and baby are now feeling much better.

1 year ago

Every member of staff that I have met, during A & E care, and MAU and medical wards has been kind, caring and willing to do anything to help.
However, the excessively high work load and therefore the stress that I see them dealing with is beyond endurance. Please put more staff in the work place.

Response

Royal Derby Hospital responded:

Thank you for sharing your experience of care given in ED, MAU and medical wards. I am pleased that you found the staff to be kind and caring and that staff were willing to help. I appreciate and share your concerns regarding the high work load and the risk of stress to our staff who work in MAU. The demands on the team with increased activity are great. We have had significant Registered Nurse staffing vacancies over the recent months. We are actively trying to recruit to these vacancies. To try and address this we have an ongoing advertisement for Registered Nurses specifically for MAU. The Trust hold generic interviews for Registered Nurses to join the Trust in any specialty and these take place twice per month. The Sisters are active in these pooled recruitment events. We have been successful in recruiting 14 Registered Nurses who are due to start at the end of September. We have worked closely with our clinical educator to provide a detailed induction package to support these new staff. I have spoken with the Senior Sister on MAU and we have looked at staffing during July; the staffing on MAU was particularly challenging with most shifts covered with the minimum number of Registered Nurses per shift, and although the overall staffing levels were met this was achieved by covering Registered Nurse shifts with Health Care Assistants. I would like to offer assurances that nurse staffing is high on our agenda and we are constantly looking at our workforce to ensure that we have the right skill mix and nursing staff to meet the needs of our patients. I have held staff forums for staff to come and discuss what it is like to work on MAU and to look at ways of working to assist us to manage our health and well-being. I plan to work with our HR team to set up some health and wellbeing drop in sessions for the staff on the unit.

1 year ago

From 1989 until 2014 I suffered severe cramps in Toes, Feet, Shins, Thighs, and Hands. Sometimes all at the same time. I constantly asked for help from everyone who might have a clue. GP’s, Nurses, Pharmacists,Porters, Cleaners, Patients and visitors. I also consulted the Internet. There were many weird and wonderful suggestions. In desperation, I tried them all without success. One day I had to attend Derby Royal Hospital for an MRI. As I was about to enter the machine I started to get cramp. I told the senior Radiographer (?) and she placed a pillow under my ankles. The cramp disappeared. Ever since then I have slept with my ankles on a pillow and have had no cramps except in the hands. Why did it take so many years to get this solution? At least three GP’s took the view that cramp happens to everyone and I should just “grin and bare it” until it goes away.

Response

Royal Derby Hospital responded:

Thank you for taking the time to share your experience with us and I am pleased to learn that radiology staff were able to provide you with a solution to your ongoing pain. I can confirm that your comments have also been forwarded to the Superintendent Radiographer, to share with the team.

1 year ago

I attended the hand clinic and received very good treatment. My only concern was that at each appointment I was seen by a different doctor, with different opinions as to the best way to deal with my injury. One doctor would use a splint and then another would remove it, and then it was put back again. The one time I drove to the hospital for a dental extraction, I wasn’t warned about the parking problem, and spent 45 minutes waiting on the approach roads to park.

Response

Royal Derby Hospital responded:

Thank you for taking the time to share your feedback with us about the ongoing care you have received in the Hand Clinic. Your comments have been shared with the clinic’s Senior Sister, who would like to thank you for bringing this matter to our attention. She confirmed that your comments have been forwarded to Clinical Lead, who is responsible for the management of the medical team within the unit. Unfortunately, due to the rota and availability of clinic slots it is not always possible to guarantee the same doctor to review the patient, however, where we can we do try to facilitate. With regards to your experience with parking, the Trust has been working behind the scenes over many months to try and resolve some of the parking issues, which we know are affecting staff, patients and visitors to the Royal Derby Hospital site. This includes working on improving the flow of traffic around the hospital site and Derby City Council have already approved plans to introduce a one-way system on the hospital loop road that run around the site. In doing so, this will improve traffic flow by creating a lane for cars queuing to get access to the car parks. Thank you for your continuing patience – we know how frustrating these parking issues are and we want to assure you that we are doing everything we can to help resolve several of these issues.

1 year ago

I had a heart attack and was saved by the wonderful (named professional). I was kept in for observation and to do an angiogram.

Response

Royal Derby Hospital responded:

Thank you for taking the time to share details of your positive experience at the Royal Derby Hospital. I will forward your kind comments to the consultant mentioned. I hope you are fully recovered now and in good health.

1 year ago

3years ago my then partner (now my wife) had a baby at the Derby Royal. She is a Ugandan national who at the time was appealing for her visa to be renewed.. She has been in this country since 2008 and worked part time paying her N.I contributions.
We were happy with the treatment she received and the aftercare. We brought home our lovely little girl a few days later..
A few weeks later we received a bill for £3,250 for the treatment received. At no time during her pregnancy either at the GPs or the ante natal clinic at the hospital were we told we would have to pay for the birth of our child.
I am a English citizen who has paid n.i. contributions all my life and find it astonishing that we have to pay for my child to be delivered in the country of my birth and my main grievance is the fact we were never forewarned of this fact …despite several letters of complaint the hospital refuses to rescind the bill saying she was treated as an overseas visitor.
While this may be true technically the law also says we should have been advised either by the GP or certainly on admission to the hospital.
We have almost paid the complete amount now but am still agrieved about the situation..
Thanks for reading
.

Response

Royal Derby Hospital responded:

Thank you for taking the time to share both yourself and your wife’s experience following the birth of your child. I can confirm that I have shared these comments with the Private & Overseas Patients Office, who confirmed that they would be happy to look into the matter further, but are only able to do so if they have the patient’s details. The Patient Advice & Liaison (PALS) Team can be contacted on 0800 783 7691.

1 year ago

My 84 year old mother was admitted to the Royal Derby with a perforated bowel in late 2015. She had an operation to fit a stoma, spent 4 days in ICU, similar in step-down and finally a spell in ward 309. The care she received was excellent and she was transferred to St Oswald’s at Ashbourne.
Three days after getting home she was unwell again and soon back in the medical assessment unit at the Royal. From there she went to ward 307. The staff in this ward were really very good but they seemed to be absolutely rushed of their feet and difficult to get hold of. Many patients would be ringing their buzzers, shouting and moaning and my mum hated it. We were able to get Mum back to St Oswald’s for Christmas and she’s now back home and back on her feet.
The medical care was superb and we’re all grateful for what they did for Mum. We do, however, feel a bit sorry for the good but overwhelmed staff in Ward 307.

Response

Royal Derby Hospital responded:

"Thank you for taking the time to share details of your mother's admission to the Royal Derby Hospital. We will certainly forward your kind comments to the Ward area's mentioned. I hope your mother is now feeling much better."

1 year ago

I attended for a cardiac review. By the time I was seen by the consultant (a 12pm appointment) the nursing team had already removed the information about the morning clinics and had written up the information for the afternoon clinic. I was the only person left in the waiting room. A while later one of the nursing staff asked me if I was waiting for someone, to which I replied that I was waiting to see Dr X. There was a little flurry of activity and a quick knock at the door of Dr X. A little while later the nurse reappeared from his room and there followed another flurry of activity. I was then told, ‘You won’t be seeing Dr X today, you’ll be seeing Dr Y, who’s running 30 minutes late.’ Dr Y, of course, hadn’t got a clue about my case and spent more time going through my notes than he did talking to me. After a quick examination, he told me I’d need an ECG (I would have thought it would have made more sense to have that before seeing the consultant) and he’d see me again in a year. So it had taken me an hour and 2 buses to get there and the same home again, 45 mins waiting, to be given information I already knew. What a waste of NHS resources.

1 year ago

Is it possible to have an eye tear duct scan and surgery on the same day? Not at this hospital.
Imagine being assessed and then being told that you may need surgery to try and rectify a minor eye problem, fair enough. You go home and in the following days receive communication from the hospital stating that you have an appointment, not one, not two, but three appointments. The appointments are a month in advance.

So I make arrangements with my work and my wife whom will accompany me on the day due to the expected eye surgery. I almost forgot to tell you that two of the appointments are on the same day – morning and the afternoon, that’s fair enough. My eye is scanned numerous times during the procedure in the morning appointment and I am chatting away to the photographer who tells me these results will not reach to the other Department/consultant that day.

However since I have an official letter stating the other appointment to attend in the afternoon, I have to attend since failure to go to an appointment will result in dismissing the appointment and going through the whole process again of being referred. I arrive on time to the appointment to be ushered into a waiting room. Several minutes later I was called to see a consultant who informs me that they do not have the scan results so I cannot proceed to surgery that day.

The consultant was apologetic and informed me that the other date/letter/appointment still stands and the surgery should take place on that day. As a precaution, following advice, I did book the following day off work making sure I would have a day to recover and be fit for work following the procedure.

Response

Royal Derby Hospital responded:

Thank you for sharing details of your attendance at the Eye Clinic at the Royal Derby Hospital which have been shared with Senior Staff in the Eye Clinic. Clearly, this has been a most upsetting experience for. If you would like the Patient Advice & Liaison Service (PALS) to investigate your concerns, you can contact us on freephone 0800 783 7691 or by e-mail dhft.contactpals@nhs.net.

2 years ago

My mum had fantastic care in 2014 when she had her gallbladder removed. *Named Consultant* and his team were exceptional as were the nursing staff. The only problems were when she was on SAU and waiting for an infection to clear before surgery could take place. She was ignored a lot of the time, which made her stay more difficult as she is blind and deaf and 93! She was moved to ward 310. I was on holiday at the time and unable to visit her. I found it almost impossible to find out what was happening each occasion I phoned the hospital until *Named Doctor* phoned me in Ireland to let me know what *Named Consultant* had planned. She was great! BUT I had to threaten the senior nurse I spoke to with making a complaint before she organised the phone calls. She had wonderful care in ICU, step down and 309 before being sent to Ripley Hospital for rehab.

Response

Royal Derby Hospital responded:

Thank you for sharing your comments regarding your mother’s care and treatment during her admission to the Royal Derby Hospital for gallbladder removal in 2014. It was disappointing to hear that both you and your mother experienced problems during this admission and I would like to take this opportunity to offer you both my sincere apologies. If you would like to look into any of the matters you have commented on, please contact the Patient Advice & Liaison Service (PALS) on 0800 783 7691. However, in the meantime I will forward your comments to the Matron for the Ward 310 and the Surgical Assessment Unit (SAU). I note your kind comments about the staff on ICU, Stepdown and Ward 309, which will be shared with the management teams for those areas to be cascaded to staff.

2 years ago

I requested a Consultant appointment through my GP. I saw the Consultant requested, not one of his team. I felt listened to, not rushed. He gave me potential solutions to try. Follow up appointment flexibility was also very good.

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