Speak out — give your feedback on local services
I couldn't get an urgent appointment even after visiting A&E first. They need more GP's, I couldn't get past the receptionist.
According to the NHS Constitution, the first of the principles guiding the NHS is that, “The NHS provides a comprehensive service, available to all.” Whitemoor Medical Centre, Belper, are denying me service on the basis that I won’t permit them to photocopy my passport. Having stated I have the right to register with a GP, the Citizens’ Adv ...
Whitemoor Medical Centre has responded to this feedback:
Response from Practice Manager: An issue arose with this patients registration as when we attempted registration the patients date of birth did not match that held at the NHS central patient registry. This is probably because it was input inco ... read more
Is it possible to have an eye tear duct scan and surgery on the same day? Not at this hospital. Imagine being assessed and then being told that you may need surgery to try and rectify a minor eye problem, fair enough. You go home and in the following days receive communication from the hospital stating that you have an appointment, not one, n ...
I've recently found an improvement in the service, but I don't know if that's because I haven't had any volunteers. When I was having chemotherapy, they usually got me there, but frequently didn't pick me up to get me home. I find the ambulance staff are much more reliable.
I forgot to hand in my repeat prescription. Therefore I ran out of tablets. I take thyroxin daily as I have an under active thyroid. I rang the surgery early morning to enable me to pick up my prescription as I need thyroxin daily. I was first told by the receptionist that it would be 5 o'clock before I could pick it up. When I complained about ...
We had a booked appointment for my granddaughter with learning and other disabilities to attend suite 2 for multiple tooth extraction under general anaesthetic The community dentist purposely booked her in for the first appointment of the day to avoid any lengthy delays which would be distressing for her. On arrival we found that the anaesthe ...
Chesterfield Royal Hospital has responded to this feedback:
Thank you for sending through your feedback with regards to the Community Dental Services which are undertaken within the hospital premises. To provide some context, the Derbyshire community dental patients service is provided by Derbyshire Comm ... read more
Our current priorities
This event is being held to conclude a series of Young Carers Summit meetings which took place last year, and were jointly organised by Healthwatch Derbyshire and Derbyshire Community Health Services (DCHS). It will also incorporate the Healthwatch Derbyshire AGM.
A report highlighting young people’s experiences of the health and social care services available to them in Derbyshire.