Speak out — give your feedback on local services
Went to the Ripley surgery for my routine cervical smear test. Appointment was on time, the nurse made me feel very comfortable and I was in and out of the surgery within 5 minutes. Excellent service as always.
MY husband had to go there although we actually live in Derbyshire. It was a little difficult to organise things as it was too far for me to visit him daily . I stayed over in our camper in their car park whilst he was in. All the staff were marvellous, very kind, helpful and courteous and excellent at their jobs. This includes the nurses, Doct ...
It is extremely difficult to get an appointment or get a call through to the practice. Just spent a total of 35 minutes trying to get through to be cut off the first time and answered by a very apologetic and helpful member of staff after a further 15 minutes on hold. The staff are always very helpful and apologetic once you do get through, b ...
Chesterfield Medical Partnership (Avondale Surgery) has responded to this feedback:
Thank you for this comment. We are aware that the demand on services is extremely high, particularly first thing in the morning. The prescription line shouldn't be used to book appointments, it is only available for prescription queries. We also ... read more
No problem with the service itself I have just had difficulty in finding the telephone number to get in touch in the first place. In searching for the service on Google it's quite tricky to find, it's not listed on the first few results that came up on an internet search (NHS Choices/CQC). I did eventually manage to find it through their Fa ...
My 88-yearold father-in-law fell down on his drive outside his house in Wyaston at around 5.15pm on Sunday 6th March. He was unable to get up, but his nephew discovered him when my father-in-law called for help. A 999-call was made requesting an ambulance at around 5.20pm. Several subsequent calls had to be made, because there was apparently no ...
East Midlands Ambulance Service (EMAS) has responded to this feedback:
I was sorry to read about the delayed response to reach your father-in-law but would like to thank you for taking the time to share your experience with us via the Healthwatch Derbyshire website. EMAS (along with all other ambulance services i ... read more
Our current priorities
Healthwatch Derbyshire is conducting a piece of work around the experiences of people who have used health or social care services at a time of mental health crisis.
Did you know all GP Surgeries should offer on-line services to patients?