We are an independent organisation that represents Derbyshire residents using health and social care services. We want to hear from you about GPs, hospitals, dentists, any NHS service, as well as social care funded services, such as care homes. Leave a review and we will publish it on our website and send your feedback, without your contact details, to those that run the service.

Speak out — give your feedback on local services

My NHS

2 days ago

Ivy Grove Surgery

I couldn't get an urgent appointment even after visiting A&E first. They need more GP's, I couldn't get past the receptionist.

My NHS

1 week ago

Whitemoor Medical Centre

According to the NHS Constitution, the first of the principles guiding the NHS is that, “The NHS provides a comprehensive service, available to all.” Whitemoor Medical Centre, Belper, are denying me service on the basis that I won’t permit them to photocopy my passport. Having stated I have the right to register with a GP, the Citizens’ Adv ...

Response

Whitemoor Medical Centre has responded to this feedback:

Response from Practice Manager: An issue arose with this patients registration as when we attempted registration the patients date of birth did not match that held at the NHS central patient registry. This is probably because it was input inco ... read more
My NHS

2 weeks ago

Royal Derby Hospital

Is it possible to have an eye tear duct scan and surgery on the same day? Not at this hospital. Imagine being assessed and then being told that you may need surgery to try and rectify a minor eye problem, fair enough. You go home and in the following days receive communication from the hospital stating that you have an appointment, not one, n ...

My NHS

2 weeks ago

NSL Derby (Patient Transport)

I've recently found an improvement in the service, but I don't know if that's because I haven't had any volunteers. When I was having chemotherapy, they usually got me there, but frequently didn't pick me up to get me home. I find the ambulance staff are much more reliable.

My NHS

3 weeks ago

Elmwood Medical Centre

I forgot to hand in my repeat prescription. Therefore I ran out of tablets. I take thyroxin daily as I have an under active thyroid. I rang the surgery early morning to enable me to pick up my prescription as I need thyroxin daily. I was first told by the receptionist that it would be 5 o'clock before I could pick it up. When I complained about ...

My NHS

3 weeks ago

Chesterfield Royal Hospital

We had a booked appointment for my granddaughter with learning and other disabilities to attend suite 2 for multiple tooth extraction under general anaesthetic The community dentist purposely booked her in for the first appointment of the day to avoid any lengthy delays which would be distressing for her. On arrival we found that the anaesthe ...

Response

Chesterfield Royal Hospital has responded to this feedback:

Thank you for sending through your feedback with regards to the Community Dental Services which are undertaken within the hospital premises. To provide some context, the Derbyshire community dental patients service is provided by Derbyshire Comm ... read more

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